Conference Presentations

Use the links to download written/visual materials presented by the speakers. Downloads are in PowerPoint (ppt or pps), Word (doc) or Acrobat (pdf) format.

Opening Plenary

• Frank Puglisi, HCIN
• Peggy Wheeler, California Hospital Association
• Wendy Jameson, Safety Net Institute (Advancing Language Access in CA:  676KB, ppt)
• Katherine Haynes Sanstad, Kaiser Foundation (A Nation of Immigrants Revisited: 430KB, pdf)

Panel:  Best Practices in Health Care Interpreting 2009

• Gayle Tang, Kaiser Permanente (Language & Culture--The Business Nexus: 580KB, pdf)
• Cindy Roat, Consultant (Moving Toward Best Practices: 8MB, ppt)
• Beverly Treumann, HCIN (How Hospitals Hire & Share Qualified Interpreters:  1.2MB, pdf)
• Marjory Bancroft, Cross-Cultural Communications, LLC (Holding All Interpreters to the Same Standard:  490KB, ppt)

Workshop:  Hiring and Supporting Healthcare Interpreters

• Luis Alberto Molina, Stanford Hospital and Clinics (Checklist: 151KB, doc)
• Nancy Stern, Children's Hospital and Research Center Oakland

Workshop:  Translations of Hospital Documents

• Oscar Lanza & Fatima Marinely Rodriguez, Kaiser Permanente (Translating Hospital Documents: 881KB, pdf)

Workshop:  Training Physicians to Work with Interpreters

• Elizabeth Jacobs, MD, Stroger Hospital, Rush Medical Center (Teaching Medical Students How Best to Overcome Language Barriers: 35KB, ppt)
• Cindy Roat, Consultant (The Third Leg of the Triangle--Teaching Providers to Work with Interpreters: 2.3MB, ppt)
• Beverly Treumann, HCIN (HCIN's new Training Video for Clinical Staff)

Workshop:  Role of Bilingual Staff in Addressing Language Access Needs

• Carolyn Wang Kong, Kaiser Permanente (KP Bilingual Employee Program:  2.2MB, ppt)
• Mario Guzman, Healdsburg District Hospital (Role of Bilingual Staff in Addressing Language Access: 683KB, ppt)
• Nora Gonzalez, Riverside County Regional Medical Center

Workshop:  California's New Insurance Laws Mandating Healthcare Interpreting

• Sonia Gamboa, LA Care (LA Care Language Access Services: 3MB, ppt)
• Martin Martinez, California Pan-Ethnic Health Network (The Role of Advocacy in Ensuring Quality Health Care for Families:  3.4MB, ppt)

Workshop:  Physicians Delivering Services in a  Second Language

• Sally McFalone, Contra Costa Health Services (Physicians Delivering Services in  a Second Language: 1.2MB, ppt)
• Jonathan Mesinger, San Mateo Medical Center (Assessing Provider Fluency & Use of Interpreters: 119KB, ppt)
• Lakiesha Tidwell, Permanente Medical Group (KP-Southern California Physicians Language Concordance Program 386KB, ppt)

Workshop:  Strengthening Interpreter Training

• Tatiana Vizcaíno-Stewart, Healthy House (Health Care Interpreter Education Model: 2.7MB, ppt)
• Nick Arce, CSU Fullerton, Long Beach Memorial Hospital (CSU Fullerton Certificate Program: 580KB, pps)
• Margarita Bekker, California Healthcare Interpreting Association

Workshop:  Sign Language Solutions

• Kristin Balfanz-Vertiz, Sinai Health System (Improving Access for the Deaf and Hard of Hearing: 2.6MB, ppt)
• Clara Huera, UCLA Medical Center
• Maria Servin, Kaiser Permanente (Sign Language Solutions: 670KB, pdf)

Panel:  Healthcare Interpreting Requirements--Governmental and Accreditation

• Amy Wilson-Stronks, The Joint Commission (Hospital Accreditation Requirements to Advance Effective Communication, Cultural Competence, and Patient-Centered Care: 363KB, ppt)
• Lucinda "Cindy" Ehnes, CA Department of Managed Care
• Michael Leoz, DHHS Office for Civil Rights (Interpreting Requirements: 3.1MB, ppt)

Panel:  Frontline Clinicians Address the Urgent Need for Interpreting

• Susan Ehrlich, MD, San Mateo Medical Center (Frontline Clinicians Address the Urgent Need for Interpreting: 182KB, ppt)
• Alicia Fernandez, MD, UCSF/San Francisco General Hospital (Issues in Interpreter Use--Data from Recent Research: 900KB, ppt)
• Ken Beckerle, Riverside County Regional Medical Center (Nursing and the HCIN System: 440KB, ppt)

Panel:  The Administrative Challenge--Balancing the Cost of Interpreting and Patient Safety and Quality

• Jorge Orozco, CEO, Rancho Los Amigos National Rehabilitation Center (Cost/Quantity of Interpreting at Rancho: 787KB, ppt)
• Elizabeth Jacobs, MD, Stroger Hospital, Rush Medical Center (Costs and Benefits of Language Access Services: 61KB, ppt)
• Gary Boyd, CEO, Mammoth Hospital, Southern Mono Healthcare District