Qualified Interpreting for Quality Health Care:  A Training Video for Clinical Staff on How to Work with Interpreters was produced by the Health Care Interpreter Network and Kaiser Permanente, in conjunction with Casa Madre Films. You can preview the video at left (It looks much better on DVD!).

This 19-minute DVD covers topics such as:

• Why it is important to use a qualified interpreter instead of “getting by” with hand gestures and limited second-language skills
• Key protocols for language interpreting, such as confidentiality and first-person interpreting
• Cultural considerations
• Tips for using remote interpreters (telephonic and video)

Production and distribution of the video is funded by Kaiser Permanente Community Benefit, making it possible for HCIN to deliver the video on DVD to health care providers at no charge.

Providers and provider organizations in the U.S. may request one to five copies of the DVD, as needed. There is a flat fee of $5 per order for shipping and handling.

To request the video, please mail a check for $5, payable to Health Care Interpreter Network, to:

Health Care Interpreter Network
ATTN: Qualified Interpreting DVD
6400 Hollis St., Suite 9
Emeryville, CA 94608

Be sure to include your name, organization and mailing address. HCIN will mail the disc(s) with a confirmation receipt acknowledging the shipping/handling fee. Please allow two weeks for delivery.

The video is available for free as a large (83 MB) downloadable file, in Windows Media (.wmv) format. This format is compatible with most video player applications on the Windows platform.

Qualified Interpreting for Quality Health Care by Health Care Interpreter Network is licensed under this Creative Commons License. You are encouraged to share and re-distribute the work non-commercially within the terms of this license.

To download the video, Right-Click the link below, and select "Save Target As..." "Save Link As..." or a similar option, depending on your browser.

• Right-Click: Qualified Interpreting for Quality Health Care (83 MB, .wmv, 512 x 384 pixels)

The download may take from seven to 30 minutes or longer, depending on your connection speed.