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HCIN continues to serve as a model for health care organizations committed to high quality language access for their patients.

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What's New at the Network

 

Mar. 18, 2013

HCIN Builds National Network of Shared Hospital Interpreter Services

The Health Care Interpreter Network (HCIN), founded in California in 2005, has become a unique, national network of over 40 hospitals and provider organizations committed to superior patient communication in today’s multi-lingual world.

HCIN Executive Director Frank Puglisi announced that the original 19 members of HCIN have partnered with healthcare providers throughout the country using similar technology solutions - to create the nation’s only coast-to-coast network of hospital-based video interpretation.

The new members include many providers regarded as centers of excellence for culturally- and linguistically-appropriate care, such as Hennepin County Medical Center in Minnesota, Cambridge Health Alliance in Massachusetts, Georgetown University Hospital in Washington, DC, and Sinai Health System in Illinois.

“What we are doing,” said Puglisi, “is bringing together health care organizations across the country that are forward-thinking, responsive and responsible, and employ outstanding interpreters. By combining our efforts, pooling this tremendous talent, and finding creative ways to deploy the best available technology, we are able to offer a breakthrough solution for patients, for clinicians, and for hospital administrators.”

The new HCIN national partnership offers the broadest array of languages in video interpretation, with service being provided by qualified and tested healthcare based staff interpreters.  Languages on the system include American Sign Language, Spanish available 24 x 7, and Vietnamese, Cantonese, Mandarin, Hmong, Cambodian, Lao, Mien, Korean, Armenian, Russian, Farsi, Portuguese, Haitian Creole, Somali, and others available during regular business hours.

All the newly-joined member organizations utilize similar video call routing technology provided by HCIN System Administrator Paras and Associates. By joining HCIN, these hospitals gain access to the network’s Quality Assurance program, which includes training, testing and quality control services.

As a mature network, HCIN is able to accommodate member organizations at different levels of engagement in language services. Some members, such as Parkland Health, Cambridge Health and Contra Costa Health Services have large, well-developed interpreter departments. Some, such as Sinai Health and Georgetown University Hospital, excel in service to the Deaf community as well as interpreting spoken languages. Other sites may have no interpreters of their own, but tap into HCIN to utilize the rich resources of the network (see How it Works).


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