HCIN's professional, trained interpreters reduce the risks of caring for patients with limited English proficiency.
Reducing risk is not just good medicine; it’s the law
Health care organizations that accept federal funding are required to comply with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin. In addition, Section 504 of the Rehabilitation Act of 1973, which protects the rights of individuals with disabilities, requires health care organizations that receive federal funds to provide effective communication for patients who are deaf or hard of hearing
CALIFORNIA LANGUAGE ASSISTANCE PROGRAM (CALAP)
Senate Bill 853 Effective 1/1/09 has become a part of the Title 28 of the Department of Managed Health Care.
This landmark legislation requires California managed health care plans to ensure that their subscribers receive health care interpretation in the subscriber's language. The health care interpreters provided by the health plan providers must document demonstrated proficiency in both English and the language to be interpreted. They must possess fundamental knowledge (in both languages) of health care terminology and concepts relevant to health care delivery systems. In addition they must be educated and trained in interpreting ethics, conduct, and confidentiality.
According to the UCLA Center for Health Policy Research, 3.4 million of California’s adult HMO enrollees (ages 18-64) speak a language other than English at home. Of those, almost 30 percent report not being able to speak English well or at all.