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RESOURCES

Qualified Interpreting for Quality Health Care: A Training Video for Clinical Staff on How to Work with Interpreters

This 19-minute DVD covers topics such as:
•Why it is important to use a qualified interpreter instead of “getting by” with hand gestures and limited second-language skills
•Key protocols for language interpreting, such as confidentiality and first-person interpreting
•Cultural considerations
•Tips for using remote interpreters (telephonic and video)

Watch the video here, or see below for instructions to download or obtain the DVD version.

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Qualified Interpreting for Quality Health Care

Use the on-screen control bar to play/pause, adjust volume, go full-screen, or view at Vimeo.com.

Order the DVD:

We are happy to mail the DVD to healthcare providers and provider organizations in the United States. We simply need your name, organization, mailing address and $5 for shipping and handling (S/H).

The fastest way to order your disc is via our PayPal page. You can pay the S/H fee with a credit card or a PayPal account. Be sure to provide a shipping address. We generally fulfill PayPal orders within three business days.

To pay by check, make your check payable to Health Care Interpreter Network, and mail to:

Health Care Interpreter Network
ATTN: Qualified Interpreting DVD
6400 Hollis St., Suite 9
Emeryville, CA 94608

Be sure to include your name, organization and mailing address. HCIN will mail your disc(s) with a confirmation receipt acknowledging the shipping/handling fee. When paying by check, please allow three weeks for delivery.

Download the Video as a Digital File:

The video is freely available for download at Vimeo.com. Select the captioned version seen above, or the version without captions. Look below the description for the DOWNLOAD button. The MP4 files are 640x480 pixels, approximately 100MB in size.

Share or Modify the Video:

Creative Commons License Qualified Interpreting for Quality Health Care by Health Care Interpreter Network is licensed under this Creative Commons License. You are welcome to share all or part of the video, for non-commercial uses with proper attribution, as specified by the license. Click the image for details.

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Please contact us to learn more about joining HCIN. We are happy to provide a demonstration of the network and can develop an ROI to help determine the best-fit membership plan for your organization.

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